At Opal Vogue, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.
Eligibility for Returns
Products may be returned within 7 days of receiving your order if:
- The item is damaged, defective, or incorrect.
- The product is unused, unworn, and in its original condition.
- All original tags, packaging, and accessories are included.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or damaged products caused by customer handling.
- Customized or personalized items.
- Sale, clearance, or promotional products unless received damaged or defective.
Return Process
To initiate a return, please contact our customer support team with:
- Your Order Number
- Product Details
- Reason for Return
- Photos (if the item is damaged or incorrect)
Our team will review your request and provide return instructions.
Refund Policy
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days.
- The refund will be issued through the original payment method where applicable.
Exchange Policy
We offer exchanges for items that are:
- Damaged during delivery
- Defective upon arrival
- Incorrectly shipped
Subject to product availability.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error, a damaged product, or an incorrect item sent by us.
Contact Us
For return or refund inquiries, please contact:
Email: Info@opalvogue.store
Phone: +92 339 9890089
We appreciate your trust in Opal Vogue and are committed to providing a smooth shopping experience.